Table 6 The results of the procedural requests questionnaire category: postgraduate student (number of volunteers = 25)

1

Formulate the goals and mission of the university in a clear, specific, achievable, and measurable way

2

3

20

2

Provide the real and sincere desire of the university administration for proposals aimed at improving and developing the educational situation

5

16

4

3

Involve professors, staff, and students in formulating university policy

4

16

5

4

Awareness and education of all employees (professors, students, staff, and workers) on the management of total quality on an ongoing basis

4

17

4

5

Attention and urging teachers to use teaching methods that depend on teaching students’ thinking

20

3

2

6

Providing classroom learning supplies (computers, display screens, display devices, laboratories)

21

2

2

7

Using various assessment methods to evaluate the student’s personality from multiple aspects and not be limited to the information aspect only

5

17

3

8

Renewing and updating the curricula in light of global knowledge and technological progress

2

2

21

9

Choosing qualified teachers when choosing to carry out new work and tasks

3

18

4

10

Extensive interest in the efficiency and selection of a faculty member at the university

23

1

1

11

Extensive interest in incentives and incentive rewards (for employees and students) who are distinguished in their performance at the university

2

3

20

12

Selection of qualified persons in the administrative and service departments of the university

20

4

1

13

Reducing the centralization of decision-making in the university

2

2

21

14

It provides a rich library of books and various resources in the departments and faculties of the university in addition to the central library

2

3

20

15

It provides an integrated database covering the various fields of activities and events at the university

1

1

23

16

Providing an environment that helps employees and students to innovate and develop within the university

2

19

4

17

Setting criteria for admission of students to the university

21

2

2

18

Paying attention to the offices allocated to the faculty and staff, in terms of space and appropriate equipment

5

17

3

19

Making friendliness and mutual respect between employees and between them and students a common culture

21

3

1

20

Providing an information network linking the university with other universities internally and externally

20

3

2

21

Using modern systems to transfer and exchange information in university institutions

21

3

1

22

The university's interest and encouragement for students' self-learning

20

3

2

23

Continuous monitoring of student achievement and analysis of results throughout the academic year

4

18

3

24

Creating equal opportunities for all employees to achieve integrated growth in their personalities

5

18

2

25

Providing health and security services in the university's buildings and institutions

21

\3

1

26

The number of students per class is small

5

19

1

27

Providing adequate housing for expatriate workers and students

5

16

4

28

The classrooms are spacious enough to accommodate the number of students

23

1

1

29

Periodic evaluation of the work of the university and its institutions to diagnose obstacles and develop appropriate treatments

23

1

1

30

Eliminating redundancy and administrative corruption in the completion of work and decision-making at the university

20

4

1

31

Interest in scientific, social, and recreational activities at the university

19

4

2

32

The university’s independence and the university’s inability to be affected by political, sectarian, ethnic, and racial tensions

18

5

2

33

Preparing educational programs according to the needs of the labor market and society

18

5

2

34

Supporting the activities of faculty members in the fields of teaching and scientific research, financially and morally

5

16

4

35

Commitment to the ethics of the teaching profession and mutual respect between all employees and students shall prevail in the relations between them

21

3

1

36

Providing various sports fields and establishing theaters and halls for fine arts

20

3

2

37

Paying attention to the environment and preserving it from pollution by paying attention to cleanliness, establishing gardens and landscaping with a beautiful engineering system

19

5

1

38

Paying attention to a clear job description for the work of any university employee

5

16

4

39

Description of the curricula in terms of preparing and formulating its objectives and distributing its vocabulary over the months of the school year

21

2

2

40

Establishing the curriculum unit at the university and its faculties to follow up on the progress of implementing the curriculum at the university

3

2

20

N_a

484

296

220

\(N_{{{\text{av}}}}\) = N_a/n

12.1

7.4

5.5

% C

48.4

29.6

22.0