Table 1 EDTP satisfaction among patients, psychiatrists, and ED health professionals
EDTP satisfaction items | Mean satisfaction score* (SD) |
|---|---|
Patients (n = 35) | |
Efficiency | |
TP reduces emergency wait time (to see a psychiatrist) compared to usual care | 3.9 (0.9) |
Quality of care provided | |
My healthcare provider was able to understand my health condition | 4.2 (0.9) |
I was satisfied with the level of confidentiality during the session | 4.2 (0.8) |
I obtained better access to healthcare services by use of TP at the ED | 4.3 (0.8) |
I would use TP again in the ED | 4.2 (0.9) |
Similarity to face-to-face | |
I did not encounter any technological problems (sound, image, etc.) | 4.0 (0.9) |
I could easily talk to my healthcare provider | 4.2 (1.0) |
Overall mean satisfaction score patients | 4.2 (0.6) |
Psychiatrists (n = 58) | |
Efficiency | |
TP reduces wait times (to see a psychiatrist) compared to usual care | 4.5 (1.0) |
Telemedicine saves me time travelling to the hospital | 4.7 (0.8) |
Quality of care provided | |
I was happy with the privacy of the session | 5.0 (0.1) |
Overall, I am satisfied with the quality of care that I am able to provide to patients using TP | 4.9 (0.3) |
I am ready to use EDTP on a regular basis | 4.8 (0.6) |
Similarity to face-to-face | |
TP was appropriate for this consultation | 5.0 (0.2) |
The session went as well as an in-person consultation | 4.7 (0.7) |
I did not encounter any technological problems (sound, image, etc.) | 4.6 (0.9) |
Overall mean satisfaction score psychiatrists | 4.8 (0.4) |
ED health professionals (n = 31) | |
Efficiency | |
TP reduces emergency wait time (to see a psychiatrist) compared to usual care | 2.8 (1.6) |
TP did not have any negative impact on the continuity of services | 2.8 (1.4) |
TP did not have a negative impact on my workload | 2.8 (1.5) |
My roles and responsibilities in relation to TP are clear | 3.3 (1.3) |
Quality of care provided | |
I am satisfied with this model of service delivery | 2.9 (1.6) |
TP in the ED provides better access to psychiatric services for patients | 3.1 (1.6) |
TP in the ED should be common practice | 2.8 (1.6) |
Overall mean satisfaction score ED health professionals | 2.9 (1.3) |